We are seeking a Sales & Customer Service Representative who will play a key role in driving sales, growing client relationships, and ensuring exceptional customer satisfaction across our platform. The work can be done remotely and or present in the office.
About RealEstateMart.com.gh:
RealEstateMart is one of Ghana’s leading online real estate marketplaces, connecting property buyers, sellers, agents, and developers through a seamless digital platform. We provide trusted listings, verified real estate services, and a user-friendly experience that makes property transactions simple and secure.
Role Summary
The Sales & Customer Service Representative will be responsible for managing client inquiries, onboarding property owners and agents, promoting RealEstateMart’s services, and ensuring users have a smooth experience on the platform. The ideal candidate is customer-focused, tech-savvy, persuasive, and passionate about real estate and digital services.
Key Responsibilities
Sales & Business Development
- Promote RealEstateMart services to property owners, agents, and developers.
- Convert new leads into paying clients through calls, emails, and presentations.
- Conduct product demos and guide clients on how to use the platform effectively.
- Meet weekly and monthly sales targets.
- Maintain a strong pipeline of prospects and follow up consistently.
- Manage the Platform Social media pages
Customer Service & Support
- Respond promptly to customer inquiries via phone, email, chat, and social media.
- Assist users in listing properties, updating profiles, and navigating the website.
- Resolve complaints, troubleshoot issues, and escalate technical concerns to the IT Team when necessary.
- Ensure customer satisfaction through professional and friendly communication.
- Provide after-sales support and maintain long-term client relationships.
Platform Operations & Administration
- Verify property listings and ensure accuracy and quality control.
- Collect customer feedback and share insights for improving services and product features.
- Record detailed notes on customer interactions using CRM tools.
- Collaborate with marketing and operations teams to support campaigns and promotions.
Qualifications & Requirements
- Diploma or Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
- 1–3 years experience in sales, customer service, or telemarketing (real estate experience is an advantage).
- Excellent communication and interpersonal skills.
- Strong negotiation and closing abilities.
- Ability to multitask, prioritize, and work under pressure.
- Comfortable using CRM software, online platforms, and digital tools.
- Knowledge of Ghana’s real estate market is a plus.
- High level of professionalism, integrity, and customer focus.
Skills Needed
- Sales and persuasion skills
- Customer relations and problem-solving
- Telephone etiquette and email communication
- Attention to detail
- Proficiency in digital tools and online platforms
How to Apply
Interested candidates should send their CV and a brief cover letter to [contact@realestatemart.com.gh] with the subject line: “Application – Sales & Customer Service Representative”
Deadlines: December 31, 2025
